Do you enjoy problem-solving? Have you ever been told that you should teach? Do you have actuarial experience but haven’t finished exams? Do you like working collaboratively on projects? If so, you might love working at ASC for the Defined Benefit Support Team. ASC is seeking a self-motivated senior pension administrator/consultant or senior actuarial analyst to join a support team known for its superior customer service and focus on improvement. The company places a high value on work-life balance and creating a positive, fun, and customer-focused environment.
Job location may be telecommuting or in our Los Angeles area office. Benefits include a 37.5 work week without time sheets, flexible hours, medical and dental insurance, 401(k) and 125 plans, PTO, continuing education/conference attendance, and home office costs.
Your role would be to help our many users of the ASC DB Valuation and Compliance Testing system.
Responsibilities:
Support our existing clients in using the ASC DB Valuation and Compliance Testing System via phone, email, and online meetings. This may include troubleshooting and working with our programmers.
- Work with clients and developers to deliver product enhancements, including rigorous testing and documentation.
- Create and update training materials, including webcasts, video series, user guides, Online Help, and FAQs.
- Deliver client training and webcast presentations.
- Manage multiple projects independently while being flexible for surprises.
- Work with our sales and marketing team by contributing to the development and update of marketing materials and website content.
- Stay current with legislative and regulatory guidance by attending conferences and webcasts.
- Professionally represents all ASC products when meeting with clients and prospects.
Qualifications and Skills:
- Broad knowledge of pension valuations, including pension administration, compliance testing, accounting, plan documents, proposals, and reporting requirements. Multiple decrement experience is a plus.
- ASC system experience (5+ years)
- Demonstrated customer service mindset – focused on helping, teaching, and improving the user experience.
- An inquisitive mindset for creative problem-solving, including ability to research pension law and regulation independently and document findings for a broad range of audiences.
- Exceptional organizational and time management, including the ability to meet deadlines.
- Clear written and oral communication that adapts to technical and non-technical audiences.
- Ability to work collaboratively and effectively with team members in a positive and mission-focused way to complete projects.
- Credentials – ASPPA or EA, or progress toward credentials are preferred but not required.
- Advanced knowledge of word processing and spreadsheet programs is highly valued.
- Patience and a sense of humor are valued.
- Industry knowledge – professional designations such as ASPPA or EA (or progress toward) are valued but not required.
We work hard to make our clients happy! Supporting our software involves using your retirement plan knowledge to teach, problem-solve, and consult with clients.
If you think you might enjoy being a part of the DB Support team, send your cover letter and resume to employment@asc-net.com or fill out the form on the right of this page.
We look forward to hearing from you!
