World Class Support

Benefit from Our Expertise!

All ASC’s Support Team members are retirement plan professionals and…

  • Have over 10 years experience in the industry – and many over 20 years.
  • Have “real life” experience administering plans, as well as creating efficiencies in plan processing. Team members can address any issue you encounter, providing practical solutions – because they have handled it themselves when they were in your shoes.
  • Have experience in a wide range of plans and administrative areas. From full service administration to compliance testing only, from the simplest Profit Sharing to the most complicated 100,000 life 401(k) plan with multiple funds, loans, stock and testing failures.
  • Maintain accreditations through continuing education and hold or have held positions within professional societies such as ASPPA, SPARK, SOA & NIPA.
  • Full-time enrolled actuaries and Certified Pension Consultants on staff.

Have your questions answered on the first round!

  • Most questions are answered by the first support person to respond to your request – within one hour.
  • ASC’s Support Team will ask for more detail rather than give a “canned” response to your question.

Convenient access to ASC Support

  • Live Support available every workday from 8am-8pm Eastern Time.
  • Reach ASC Support 24/7 through our Online Client Support Center (CSC):
    • Submit questions 24/7.
    • Watch pre-recorded web seminars to quickly bring new users up to speed or train experienced users on new software.
    • Download software updates, training manuals and other documentation.
  • Network support available to diagnose and fix system related issues.
  • Email notification of all program updates and current law changes.
  • Customized on-line or on-site training to fit your office needs.