ASC Newsletter

In this issue #24-01

 The Results Are In: Stellar ASC Client Satisfaction Scores!
New Year, New Regs, and…. New to ASC?
ASC Kicks Off New Fundamentals Webcast Series
ASC Industry Experts in Print: Valerie Lopez, FSA, EA, MSEA, MAAA

The Results Are In: Stellar ASC Client Satisfaction Scores!

We would like to express our gratitude to those of you who took the time to complete our client support survey. Your feedback provides us with valuable insights that enable us to continuously enhance our products and deliver exceptional support.

We are delighted to share some of ASC’s outstanding survey scores:

  • Accuracy of Support Team’s answers: 96% satisfaction rate
  • Support Team’s response time: 96% satisfaction rate
  • Friendly & professional manner: 97% satisfaction rate
  • 98% of clients would recommend ASC to a colleague

For additional survey results, please review them here. Additionally, we have included a selection of testimonials below that highlight the consistently positive feedback we receive.

These exceptional survey results reaffirm our commitment to providing you with the best products, services, and support. We sincerely appreciate your business and value your feedback.

New Year, New Regs, and…. New to ASC?

Are you new to ASC? Welcome aboard! Learning new rules along with a new system can be a bit overwhelming. ASC has an excellent collection of learning materials that can help you get the most out of our systems. A great place to start is in the ASC Client Support Center (CSC) which can be accessed by clicking the Customer Login button on the top right of the homepage.

The CSC System Training resources are a great way to learn more about our systems. Check out the Web Seminar On-demand Library, which offers many helpful training sessions you can view anytime: ASC Client Support Center > System Training > Web Seminar On-demand Library.

Navigate the different categories and select topics of interest such as DC/401(k) for Beginners and Defined Benefit Basics, and walk through a case in ASC’s Valuation & Compliance Testing System.

Recordkeeping screenshot.

Defined Benefit screenshot.

Supplement these overviews with other topics available in the library, or with ASC Learning Channel workshops, FAQs, and/or training guides. Access these resources directly from your ASC System > Help Menu or by logging directly into the Client Support Center.

Additionally, you can reach out to our Support Team at anytime via email at or by calling (800) 950-2082 x2. We love hearing from you!

ASC Kicks Off New Fundamentals Webcast Series

Are you new to the retirement plan industry? Are you an experienced professional looking for a refresher? Are you finding your growing staff needs training in retirement plan rules? Want to kick-off 2024 with 10 continuing education (CE) credits?

We have the solution for you! ASC’s 2024 5 part series, Fundamentals of Qualified Retirement Plans, provides a solid foundation in the basic rules applicable to qualified retirement plans.

ERISA attorney John Griffin, J.D., LL.M. leads the webcasts with an engaging instructional style. Having more than 35 years of industry experience, John’s vast expertise is shared in the sessions and will equip retirement plan professionals at any level with the foundational knowledge needed to navigate qualified plan compliance.

This is the perfect opportunity to build proficiency in qualified retirement plans. Choose to sign up for individual sessions or all 5, based on your learning needs. If you can’t make the live broadcast or want to hear the information again, your purchase includes the recording link to view on-demand.

    Live Sessions Dates:

  • January 11, 2024 – recorded session available now!
  • January 25, 2024
  • February 8, 2024
  • February 22, 2024
  • March 21, 2024

Click here for more information and to register.

ASC Industry Experts in Print: Valerie Lopez, FSA, EA, MSEA, MAAA

Valerie Lopez, Chief Actuary at ASC, showcases her creative talents in an entertaining look at the new mortality tables. Water Cooler Conversation about Mortality Table Updates (Featuring Miss Purry), written by Valerie, appeared in the November 2023 issue of ASEA monthly. Learn what you need to know and have some fun along the way!

After an exceptionally long wait, the IRS published the mortality tables used for IRC 417(e)(3) minimum lump sum calculations and final regulations that govern mortality tables for funding valuations with valuation dates on or after Jan. 1, 2024. Since Mortality Tables are everyone’s favorite topic :), Valerie weighs in together with her office mate Miss Purry (a.k.a. cat), who actually loves the subject!

Topics discussed include applicable mortality tables for 2024 distributions, a trend analysis for how many months of lead time we got between the publication of the tables and the applicable year start date, final Regulations adopted For 1.430(h)(3)-1, and more.

We found Valerie’s article engaging and informative and we think you will too!

Read Water Cooler Conversation about Mortality Table Updates (Featuring Miss Purry)

To view ASC’s 2024 Mortality Tables Update, visit this page.