System Releases and Updates
- November 2021 full system release available on our website under Updates and Downloads > ASC System Updates
- Weekly Patch files available the 2nd and 4th Mondays of each month under Updates and Downloads > ASC System Patch Files
- Update from the Actuaries: 2022 Mortality Tables Update
Important Law and Programming Changes
- Lifetime Income Employee Statements (refer to November Release Webcast Handout)
- Importing Mortality Tables (refer to November Release Webcast Handout)
- Required Minimum Distributions for age 72 (refer to November Release Webcast Handout)
Multi-Factor Authentication is now available for our DGEM family of web-based products (Plan Documents, 5500s and CATTs, as well as the Gemini Plan Sponsor and Participant web portal. Please contact ASC Support to have this turned on for your account. It is voluntary now, but we expect to make this mandatory by the end of 2022.
- American Rescue Plan Act of 2021 changes (refer to June 2021 Release Webcast handout as well as the 2021 DB Top Tips Webcast handout)
- ARP 2021 Update from the Actuaries
Wizards and Automation
- Use ASC’s wizards to automate the new plan year work
- Request census data via our Census Request wizard
- Update plans to the next plan year using our Annual Update wizard
- Use the Census Upload or Payroll Import for a more automated process (template layout required)
Use ASC’s Importer and download the recordkeeper investment files, imports exist for many vendors. We recently added T.Rowe Price to our list of vendors:
Review the TRowe Importer Instructional Video
Download the TRowe PDF Handout
Training and Help
Login to our Client Support Center: For quick guidance select the System Training, Documents, or FAQS. From the ASC System and the main ASC menu-Help drop down, access FAQS, Training Videos, Manuals, Study Guides and the latest Release Memo.
- The ASC Learning Channel was added to our training tool chest. It can be accessed from our Client Support Center, System Training. Use the Quick-start Guide to help start your new employee training program.
- Webinars were recorded for your convenience and are located on our website under System Training tab > Web Seminars.
- The Documents tab provides access to our library of helpful guides/manuals and handouts. System Training provides access to our library of videos/webinars.
- The Search ASC FAQs box at the top offers quick search options for an answer by key word or subject.
- Some FAQs with hyperlinks will take you to our FAQ video channel; these videos are designed to show you the answer in less than 2 minutes. Look for the secure links in the solution; CTRL-Click.
How to Contact Support
- For the quickest response time, log in to our Client Support Center, and submit questions and/or files to Support under Request Support. Select HOME and browse to view our website features.
- Users may also email support@asc-net.com, or call 800-950-2082.
